Terms of Service
Last updated: 26 May 2026
These Terms of Service apply when you use the AlignGrowth website, request a Booking Leakage Audit, book a call, or engage with our services.
By using this website or contacting us about our services, you agree to these Terms.
About AlignGrowth
AlignGrowth provides booking recovery, follow-up automation, workflow setup, and recovery reporting systems for appointment-led clinics.
Our services may include workflow design, automation setup, enquiry handling logic, follow-up logging, recovery reporting, pilot systems, and related consulting.
Website:
aligngrowthuk.com
Contact email:
aligngrowthuk@gmail.com
Website information
The information on this website is provided for general business and service information only.
We make reasonable efforts to keep the website accurate and up to date, but we do not guarantee that all information will always be complete, current, or error-free.
Booking Leakage Audit
A Booking Leakage Audit is designed to review potential gaps in a clinic’s enquiry, booking, cancellation, reschedule, and follow-up process.
The audit may identify possible areas where automation or better workflow design could help.
A Booking Leakage Audit does not guarantee that every clinic will need automation, that every enquiry can be recovered, or that specific revenue results will be achieved.
Pilot service
The AlignGrowth MVP Setup is a focused pilot service.
Depending on the agreed scope, it may include:
Booking request workflow
Missing details follow-up
Cancellation handling
Reschedule handling
Follow-up logging
Recovery Report dashboard
Test workflow
Basic setup support
The pilot is designed to validate the booking recovery workflow before adding heavier integrations such as live voice agents, real SMS or WhatsApp sending, calendar integrations, or CRM systems.
Third-party tools and costs
Some features may depend on third-party platforms or tools, such as:
Website platforms
Automation tools
SMS or WhatsApp providers
Voice agent platforms
Calendar tools
CRM systems
Analytics tools
Email providers
Third-party usage costs, subscription costs, call charges, SMS charges, API costs, or platform fees are separate unless agreed otherwise in writing.
We are not responsible for the availability, pricing, changes, outages, or policies of third-party tools.
Client responsibilities
Clients are responsible for:
Providing accurate business, workflow, and service information
Reviewing and approving any client-facing messages before use
Confirming booking rules, opening hours, service rules, and escalation rules
Ensuring workflows are appropriate for their clinic
Managing all clinical, medical, treatment, legal, regulatory, or professional responsibilities
Ensuring their own compliance with applicable laws, professional rules, and patient communication requirements
No medical or clinical advice
AlignGrowth does not provide medical, clinical, treatment, healthcare, or professional advice.
Any automation, message, workflow, or follow-up wording must be reviewed and approved by the clinic before being used with real clients or patients.
The clinic remains responsible for all treatment advice, patient/client communication, consent, suitability checks, and regulated or professional obligations.
Results disclaimer
AlignGrowth aims to help clinics reduce booking leakage, improve follow-up visibility, and track recovery opportunities.
However, results depend on many factors, including enquiry volume, clinic process, response quality, service demand, staff usage, pricing, offer strength, third-party tools, and customer behaviour.
We do not guarantee a specific number of bookings, revenue, recovered opportunities, reduced no-shows, or business results.
Payments and cancellation
Pricing, payment terms, setup fees, monthly support, cancellation terms, and deliverables will be agreed separately before any paid work begins.
Unless otherwise agreed, work may begin only after the required payment or deposit has been received.
Service changes
We may update, improve, pause, or change our services over time. If you are a paying client, any material change to your agreed service scope will be discussed with you.
Intellectual property
The AlignGrowth name, website content, service structure, copy, visuals, processes, and workflow concepts belong to AlignGrowth unless otherwise stated.
Clients may use the agreed deliverables created for their clinic according to the terms of the agreed project or service agreement.
Limitation of liability
To the maximum extent permitted by law, AlignGrowth will not be liable for indirect, incidental, special, or consequential losses, including loss of revenue, lost profits, lost business, loss of goodwill, or loss caused by third-party tools.
Nothing in these Terms excludes liability where it would be unlawful to do so.
Website availability
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
Links to other websites
Our website may include links to third-party websites or tools. We are not responsible for the content, policies, or practices of third-party websites.
Changes to these Terms
We may update these Terms from time to time. The latest version will be available on this page.
Contact
For questions about these Terms, contact:
aligngrowthuk@gmail.com